Used my One at a boogie recently and it ended up dying due to not being charged back up. Since then, it will not charge. Have tried using the magnetic charging cable and the original cable. Have also used a “smart” charging device and an iPad charger that supplies more power than a standard phone charger. Nothing, nada, zip. It will not charge.
When connected to power, the device will turn on and will indicate that it is charging while showing a remaining time of -1 minutes as I’ve seen mentioned in some other posts. If unplugged, even after several hours on a charger, the device instantly turns off.
Tried to push the reset button to see if a reset would help but, no luck on the reset. Nothing happened when pushing the reset button. Is there some specific sequence of button and reset button that needs to be pushed or a specific length of time for the reset button to be held for a reset to occur?
@Misfit Can I get you to connect the device to a computer and try to do the new firmware update? Let me know if this makes a difference. If not I will organise a replacement device for you and get that one back to the lab for analysis.
Check out the new fw details here
Mine seems to be in the same condition. It instantly reboots when connected to a power supply, but does not turn on at all with out it. The battery symbol in the upper right corner only states “!” and gives the green flash indicating charging.
When going to diagnostics, it tells either that battery has 85,6% remaining or that it has 0,0% remaining switching between the two. Anyway once disconnected from power supply, the device instantly shuts down.
Is this firmware-based problem or is there a hardware problem in getting the power from the battery?
If I am correct in thinking, they are lipo batterys, ( I’m sure @Tracy could correct me if I’m wrong,)
But if they are, they need a very careful charge and discharge regulator and can’t be over charged, run flat or fast charged due to potential damage to the cell.
So this may be why they take Thier time starting to charge and charge slowly, it’ll be the built in system regulating a trickle charge to keep the power cell safe and in good health.