USB port almost unaccessible

Hi Guys,

My Dekunu has a problem with the USB port. This looks like it is place to high in the device.
Currently it’s taking me 5 to 10min to get the USB cable in to charge it. I’ve tried this but as you can see on the picture the USB port is totally misaligned.

Hope someone from Dekunu can help me out here.


Hi @Mario - this definitely looks a bit misaligned. We can get a replacement device arrange for you if you like and in the meantime you can put some small pressure on the screen while plugging the USB in which should align it correctly. Shoot an email to to arrange your replacement

1 Like

Thanks Brent for the swift reply.

I will drop a mail to dekunu support.