New Dekunu will not connect

😟 issues and bugs
#21

OK guys, quick update - developers have identified the cause and will roll a fix out in the next few hours. @sandmanrd has released me from my oath so I am off to rest now… thanks for working with us to figure this out guys #teamwork

2 Likes
#23

I tried a few times this morning as well and still nothing.

#24

I gave it two more tires when I got home. Still having the same issues. I went to the webpage profile and it was also down.

#25

I have tried 5 times in the last 20 minutes to no avail still… same problem as before, wrong password…

#26

Hey guys, quick update on this - developers have been working tirelessly on a fix, they know what is causing the problem and are testing firmware before rolling out the solution.
In the meantime if you are experiencing this issue, I have a quick-fix :muscle:
The process is unique to each user so either shoot me an email - support@dekunu.tech - or post here and I will email you instructions.
Again, apologies for any frustration, thanks for your patience and MEGA thanks to those LEGENDS who have helped trouble shoot.

1 Like
#27

@Dangerinthesky check your inbox in 10mins for your quick-fix :grin:

1 Like
#28

You guys ROCK Thank you for all the efforts you put to make things happen

1 Like
#29

Thanks @liloz33 :blush: and thanks for your assistance - Lil Oz = Big Legend

#30

Thank you! I’ll check it out in the morning.

1 Like
#31

Well I followed your email Tracy, and everything seems to be working currently. So now I look forward to taking it into the sky and seeing what it will do.

Thanks for your quick help on this.

1 Like
#32

Awesome, thanks for letting me know :ok_hand:

#33

I sent an email on this yesterday but thought to let you know on here too. I have the exact same problem as the op, the unit is unusable at the moment as it can’t activate itself. If you could please advise, I’ve tried everything I could think of to sort it.

1 Like
#34

@MCDI just emailed a response to you, thanks. Let me know how you go or if you need any further help.

#35

Awesome, many thanks Tracy. Followed instructions as per your email and it worked perfectly. Thanks again!

1 Like
#36

hello, I am having issues getting my dekunu one to sync and upload my jumps to cloud, can you email me a resolution or advice on how to resync

1 Like