Missing jumps

hightide · September 19, 2022, 9:59am

Hello,
My last 3 jumps do not appear My Actions, my device has synched all my jumps for 9/17 and 9/18 but I cannot view them on the website.
Thank you

ANH · September 19, 2022, 2:05pm

My Dekunu one is capturing information that is not transferring to the cloud. It shows the jump numbers but none of the information or the flight path such as a fly sight. An error of “invalid date” shows but nothing has fixed it. I have sent three emails with screenshots with no response since 12/September.
Please help.

cj.weber · September 20, 2022, 2:49am

I’m having the same issue with all the actions from this month… 20+ jumps and they don’t show up in my actions… I can “see” them in my logbook, but the data there is meaningless… There is an issue bigger than just their server move… @Tracy can we get some help on fixing this issue? And an explanation?

mutley · September 20, 2022, 9:35pm

Hi Guys,
I have been informed that at this moment in time, the Data Base is getting a little upgrade.
This has resulted in a temporary hold on new uploads.
Don’t worry, All uploads are safe and will eventually be available for viewing once the upgrade has been completed.

Right now, I couldn’t give a rough time scale though. (sorry)

ANH · September 21, 2022, 3:17pm

What is extremely disappointing is that none of the tech staff has reached out? A kind reply would alleviate some of the dissapointment. To date, it has been nine days since the first request with ZERO responses.

Sergiu · September 21, 2022, 6:03pm

I subscribe to this issue with about inaccessible 7 jumps…

liloz33 · September 22, 2022, 3:11am

I am having the same issues with my jumps not syncing. Following to see if they answer

mutley · September 24, 2022, 9:54pm

Hi all,
I have just posted an update on anther thread.

hightide · September 26, 2022, 11:21am

Hello,
My missing jumps have appeared.
Thank you

Baralgin · September 29, 2022, 10:16am

Hello,
My missing jumps have appeared. Thank you!

ANH · September 29, 2022, 7:47pm

All of my jumps and the amazing graphics that came with them have appeared. Thank you.

Sohaib · February 14, 2023, 7:48pm

Hi
What did you do to solve the issue???

hightide · July 10, 2023, 9:32pm

Hi,
Is there any way to get a jump synced again? the data is way off and nit shows that I exited the plane at 356 feet the jump is #418 on July 8th. the cloud ID # is 600990.
I appreciate any help I can get.
Thanks
Gary

mutley · July 17, 2023, 9:44pm

have you flagged it in your logs?

hightide · July 17, 2023, 11:24pm

Hello,
I have not flagged it in my logs and actually I have no idea how to flag it.
Thanks
Gary