Missing jumps

šŸ˜Ÿ issues and bugs
#1

Hello,
My last 3 jumps do not appear My Actions, my device has synched all my jumps for 9/17 and 9/18 but I cannot view them on the website.
Thank you

#2

My Dekunu one is capturing information that is not transferring to the cloud. It shows the jump numbers but none of the information or the flight path such as a fly sight. An error of ā€œinvalid dateā€ shows but nothing has fixed it. I have sent three emails with screenshots with no response since 12/September.
Please help.

#3

Iā€™m having the same issue with all the actions from this monthā€¦ 20+ jumps and they donā€™t show up in my actionsā€¦ I can ā€œseeā€ them in my logbook, but the data there is meaninglessā€¦ There is an issue bigger than just their server moveā€¦ @Tracy can we get some help on fixing this issue? And an explanation?

#4

Hi Guys,
I have been informed that at this moment in time, the Data Base is getting a little upgrade.
This has resulted in a temporary hold on new uploads.
Donā€™t worry, All uploads are safe and will eventually be available for viewing once the upgrade has been completed.

Right now, I couldnā€™t give a rough time scale though. (sorry)

#5

What is extremely disappointing is that none of the tech staff has reached out? A kind reply would alleviate some of the dissapointment. To date, it has been nine days since the first request with ZERO responses.

#6

I subscribe to this issue with about inaccessible 7 jumpsā€¦

#7

I am having the same issues with my jumps not syncing. Following to see if they answer

#8

Hi all,
I have just posted an update on anther thread.

#9

Hello,
My missing jumps have appeared.
Thank you

1 Like
#10

Hello,
My missing jumps have appeared. Thank you!

1 Like
#11

All of my jumps and the amazing graphics that came with them have appeared. Thank you.

#12

Hi
What did you do to solve the issue???

#13

Hi,
Is there any way to get a jump synced again? the data is way off and nit shows that I exited the plane at 356 feet the jump is #418 on July 8th. the cloud ID # is 600990.
I appreciate any help I can get.
Thanks
Gary

#14

have you flagged it in your logs?

#15

Hello,
I have not flagged it in my logs and actually I have no idea how to flag it.
Thanks
Gary

#16

I am also having this issue. Jumps from 11-Sep-2024 only 4 of 5 jumps uploaded (missing the last jump). Device says no jumps need to be synched.

#17

Im getting this all the time now too.
coupled with a failure in free fall, Im glad I had a backup with me.