Missing Jump on Cloud and Differences between Dekuno and Cloud

😟 issues and bugs
#1

Hi Guys,

Ialso have have 2 bugs:
A- 2 Actions were synchronised but only one is viewable. In the Item you can see the icloud No.

B- There are difference in the exit high between Dekuno and Cloud data

Thank’s & thank you Dekunu

#2

@Kai I have reprocessed the action that was missing and it is now showing up for you :slight_smile:

#3

Hi Tracy, hope you’re fine.
I’m missing again one jump, it is No. 213 date of jump was 07-sep. 2022. Please reproduce this action.
Thx :pray:

#4

Hi Tracy, I also have an synced jump ( ID#506618) were there are different exit high and freefall time data between the Dekuno and Cloud.

Is there a way for us to reprocess the action or force a resync or is that only doable from your end?

#5

Good morning. I am missing jumps 207/&/209. Please populate them. Also canopy deployment of device is different from information in the cloud.
Thanks in advance.
Andy

#6

Hi Tracy!

Can u resolve problem with missed jumps: 407/408/409/411, they marked on device like synced.

Screenshot 2022-11-07 at 09.05.33
Screenshot 2022-11-07 at 09.05.331326×796 106 KB

thx.

#7

Hi Tracy
My display has cracked, is there a replacement display and can I replace it myself?
Therefore, it is difficult to operate the menu navigation
Thx

#8

Hi Guys

I have the same issue few jumps appear in Device but do not appear in the cloud

BR,

#9

Hey guys, all mentioned actions have been reprocessed, if any were missed please let me know the action ID (can be found on your device) - this will save a heap of time hunting down the correct files :slight_smile:

#10

Hi Tracy,

  1. Most of my jumps are sync alright except for one missing jump. Data on Altimeter but missing on cloud.

Cloud ID #568029, Jump on 02 March 2023 and Sync on 03 March 2023.

  1. Also realised that we jump number (not Cloud ID#) on my altimeter are different from those in Cloud. IS there any way to change it. Rather than 1 by 1, I change in cloud.