Log Synchronisation

SuperGraham · July 9, 2018, 1:09pm

The logbook isn’t syncing. The time the cloud said my device connected was on the 4th of July, but it’s been connected to the internet for 16 hours at least.

Wotan · July 9, 2018, 3:31pm

Hi, I have a similar but different issue. So Dekunu Cloud default site shows actions in last days and has registered the 6 jumps I did and the Dekunu has uploaded / synced but when I go to actions they are not there. Pls help

kat00 · July 9, 2018, 6:12pm

I did a simple restart over the weekend when I had similar issues and it started to sync. It seems like if it goes to the logo/time or screen off the log syncing will often stop at least in my experience.

SuperGraham · July 9, 2018, 6:35pm

It’s been restarted. I turned it off when I left the DZ and turned it on when I got home.

kat00 · July 9, 2018, 7:52pm

I meant now that you are home and on wifi. Also just a thought since your device sounds new do you have the appropriate DZ set? I noticed once it would not sync if the DZ was not set.

stirre · July 9, 2018, 9:35pm

I had the same issue this week and reported it already to Dekunu

Tracy · July 10, 2018, 1:30am

@SuperGraham I will look into this at our end for you
@Wotan I cannot see an issue in your logs, can you email me with some details please? support@dekunu.tech

Wotan · July 10, 2018, 11:40am

HI Tracy, email sent!

crapo · July 18, 2018, 5:41pm

I’m having the same problem. Unit says 31 jumps. Cloud says 23. Last 8 not showing as synced although diagnostics says they have. I’ve shut the unit off and on.

Tracy · July 20, 2018, 1:25am

@crapo could you please send a .zip copy of your jumplog folder to support@dekunu.tech? I can check this out for you

crapo · August 5, 2018, 8:04pm

So I sent the logs but there was no resolution. It’s happened again this weekend although only partially. I will email the logs to you again. Any chance of resolving this?

Tracy · August 6, 2018, 7:16am

@crapo I received your email, will have it looked into for you. Thanks heaps.

Wotan · August 29, 2018, 5:23pm

HI Tracy,

During my time in Kenya, I did 28 skydives and 2 extra flights in the plane where the weather did not allow for a skydive. Both those plane rides have been logged on my cloud. Is there a method to remove them from the clound and or device?

Tracy · August 30, 2018, 7:10am

There sure is, check out this help doc
There is an editable log book feature coming but until then, mark the log for review and the developers will delete the logs for you.

mutley · August 30, 2018, 8:08am

@Tracy
Have you just let slip something about the upcoming cloud update? Lol

SuperGraham · August 30, 2018, 8:14am

Any update on my missing logs? I looked at the help article referring to marking actions for review but I don’t have a ‘View’ button so I can’t get to the details of the actions.

Tracy · August 30, 2018, 9:10am

@mutley Maybe hahaha

Tracy · August 30, 2018, 9:11am

Standby, I will check for you

SuperGraham · September 17, 2018, 10:55am

Any news on my missing logs?

Tracy · September 21, 2018, 12:22am

@SuperGraham The logs are all uploaded for you