Firmware update v6.3.19 and device frozen

hello, my device offers me the installation of the new firmware update but he says “Manually request updates to system firmware”

and on the website to dekunu, here is the answer …nothing

can you explain to me how to di it

If you go into “diagnostics”, and Into “FW” it will have “update” that is a manual update check option, this will automatically check and ask if you wish to update if there is a later version.

same problem

Interesting that your ESP32FW is showing V0.0.0 - can you send an email to and @vtracy can point you in the right direction.

Aha I see, that’s interesting, not seen this one before.
As @joedyson mentioned, ping an email to Tracy and she should be able to assist.

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