Error code

Powered up my unit today and got this.
a flashing alert screen.
Verify user error: Incorrect pass word, token request denied.

then after awhile it changed to,
Verify user error: Unknown error, status=492

If I turn off the wifi it stops.

Any thoughts?

@stacy.holland apologies for the delay, re-logging into the device should rectify this if the problem is still apparent, let me know if you continue to experience problems and I will look into it for you

Hey Tracy,

How do you log in? It shows my picture and info on the screen.


Hey @stacy.holland, apologies for the delayed response. You can re-log into your device by going to Switch User > Select Add New > enter your User ID and Auth Code.

Hope that helps :slight_smile: