Can’t update DZ database

I’m getting a weird behavior from my alti. When I turn it on it prompts me with a “Dropzone is not set, connect to GPS and WIFI to update database”. But, my touchscreen doesn’t respond to anything so I can’t attempt to update. After a few minutes it goes to a green screen and I have to push the reset button to star it over. Anybody else have this happen? And if so how did you fix it?