Activation issue

bannon · October 11, 2018, 5:30pm

Got it out of the box, created account, connected to wifi but just keep getting this! Anyone else had similar issue?

brent · October 11, 2018, 6:02pm

Hi @bannon - sorry about that, we just fixed the activation server, please try again

bannon · October 11, 2018, 6:16pm

thanks dude I’m in!!

Bip · October 11, 2018, 6:24pm

I have been having the same problem. Now I am getting “The server is not responding”

Bip · October 11, 2018, 7:31pm

All sorted now. Impressed so far.

brent · October 11, 2018, 9:02pm

Thanks guys, apologies for the hickups

Sascha · October 11, 2018, 9:03pm

got the same problem

brent · October 11, 2018, 9:03pm

Hi @Sascha - please try again, should be all good as per the above posts

ToddW · October 13, 2018, 12:24am

I am getting a server error when trying to register it. I connect to the wifi, enter my password then get an “Unknown Error”. Pretty frustrating.

JClaus · October 13, 2018, 1:16am

For some reason my dekunu said it needed to refresh the DZ information and then would get the red screen of doom. Followed some of the prompts listed in other topics. Now it is trying to go through an activation process. I try to login and it’s telling me my password is incorrect. Tried resetting password to no avail. What am I to do now? Have tried resetting several times.

dirtrider86 · October 13, 2018, 9:11am

I’m having the same issue

ToddW · October 13, 2018, 11:04am

Tracy suggested using my personal code instead of password and it worked.

Eduardo7 · October 13, 2018, 8:45pm

i have the same problem, i dont understand why…

sixtyseconds · October 13, 2018, 8:49pm

Mine not allowed me to put my userid.
Shows:
Email: n/a
Password:

mutley · October 13, 2018, 11:00pm

@Tracy
@sixtyseconds is having the same issue I had with the other unit I informed you about yesterday.
@ToddW is also showing the same issue I had too while trying to input credentials relevant to the account set up to that device too.

Its interesting as one device updated withe the new FW (4.4.2) with no issues, but the other had the for-mentioned problems.

as I mentioned in my email, I was about to rectify the second unit, but only because I had the other one to clone the SD card before installing into the other unit logging in ad then switching users.
I wouldn’t advise this method though as it took a fair bit of work and a specifically dedicated cloning software.
(Copy and past wouldn’t work)

Eduardo7 · October 14, 2018, 5:26pm

I have had a full day trying to connect to the dekunu server, to start the activation. I do not understand why. I spent so much money for nothing …

Floyd · October 14, 2018, 7:06pm

Seems like the activation server is down or something.

Shannon · October 15, 2018, 2:47am

Hi guys, our sincere apologies and please bear with us. Being worked on as we speak. If you are still not in, please shoot us an email to support@dekunu.tech so the Tech Support team can work through it with you. Thanks so much for your patience.

Tracy · October 15, 2018, 10:18am

Hey guys, follow up - we have a fix, the developers identified a bug in the most recent fw update. New firmware, v4.4.5 was released a few hours ago, if you are unable to update automatically shoot an email to support@dekunu.tech so we can help you

clcaruthers · November 16, 2018, 3:44pm

I just updated the firmware (Haven’t jumped the dekunu in a while), and now it wont let me log on. I’ve tried the forum password, my original password (back when yallw ere having issues with #'s in them), and my current cloud portal password to no avail. It keeps saying unknown error when I try the correct passwords. One thing I do see is that it says N/A next to my email and an ID of #0. Any ideas on how I get can this thing reactivated? Thanks

edit: upon powering the unit up, an “alert” pops up which says it failed to read userprofile from SD-card. it’s also showing FW 4.4.6, but I cant seem to find a page with that update’s details to post this to either